What is No Delay Belay?

One of the most common complaints we hear about auto belays is how much downtime is required for annual service appointments.

To be clear, an annual service appointment is mandatory for a device to stay in compliance with third-party safety standards like CE and ANSI. Since TRUBLUE Auto Belays are life safety devices, we take our commitment to this recertification process very seriously and require every TRUBLUE to comply with annual service requirements. Failing to do so will result in a voided warranty.

With that said, we also understand that losing access to your TRUBLUE Auto Belay device for several weeks out of the year is extremely inconvenient for most facilities. You paid for your device; you want to be able to get the most possible use out of it.

Auto belay downtime isn’t good for anyone. We designed the No Delay Belay service plan specifically to address this problem.

No Delay Belay is our premium, all-inclusive service plan. Although it was designed primarily to fulfill device recertification and eliminate device downtime, No Delay Belay also includes a host of additional benefits at a low, monthly cost.

How Does the No Delay Belay Service Program Work?

Rather than waiting until your service date arrives, with No Delay Belay we will automatically ship you a freshly serviced TRUBLUE Auto Belay approximately 10 days before your current device is due for service. The new device will arrive ready-to-mount and include a brand new, pre-installed webbing.

No Delay Belay works in a similar way to a propane tank exchange. Although you will not always possess the same physical device, this is not a rental program. You own your TRUBLUE Auto Belay and can elect to opt out of the No Delay Belay program at any time, without penalty.

Shipping is free for all devices enrolled in No Delay Belay. To make things even more convenient, return shipping tags are included in the box, so all that you have to do when your replacement Auto Belay arrives is switch out the devices, attach the return shipping tag, and use the same box to send your old device back to us. That’s it! You’re ready to go for another year!

Who is Eligible for No Delay Belay?

At this time, the No Delay Belay service program is only available to Head Rush customers located within the United States.

Advantages of No Delay Belay

Beyond fulfilling mandatory recertification requirements and eliminating device downtime, enrolling your devices in the No Delay Belay program comes with several additional benefits.

For as long as you remain enrolled in the program, your standard 2-year warranty is increased to a lifetime warranty. This includes all inspection fees and necessary part replacements. You will also receive one free, pre-installed webbing replacement each year – a savings of up to $299 each year, depending on the webbing type.

In terms of convenience, No Delay Belay eliminates the need for you to store your own shipping boxes (or order new shipping boxes if your old ones get damaged). Furthermore, shipping is free, and return shipping is faster and easier than ever.

For facilities looking to recertify several devices at the same time, No Delay Belay makes the process extremely convenient. In a matter of minutes, you can switch out an entire section of TRUBLUEs and then immediately ship back the old ones, saving you time and valuable floorspace.

How Much Does No Delay Belay Cost?

Unlike standard annual service appointments, No Delay Belay must be paid in monthly installments. One of the added advantages of this subscription model is that you’re covered all year round, and do not have to pay for any unexpected maintenance or part replacements which may occur between mandatory annual service appointments.

Including the cost of shipping and a yearly webbing replacement, enrolling in No Delay Belay is roughly the same cost per device as scheduling standard annual service appointments.

No Delay Belay is our preferred service method because it allows us to provide more consistent service and shorter turnaround times, while also smoothing our service demand curve and creating a less stressful workplace for our maintenance technicians. It's a classic win-win-win scenario.