FAQs

Get answers to the most frequently asked questions about TRUBLUE Devices

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Benefits/General

What makes TRUBLUE better than other auto belay devices?

The TRUBLUE is the next generation of indoor and outdoor climbing auto belays. It uses our patented advanced magnetic braking technology that's not found in any other auto belay on the market. Other features include:

  • Extensive product and manufacturing testing: The TRUBLUE auto belay went through extensive testing by an ISO 17025 accredited company specializing in product testing
  • Reliability with no sacrificial wear parts: Non-contacting magnetic technology with a reliable self-regulating backup system
  • Extended lifetime: Design criteria for number of cycles is much higher than other auto belays
What international safety standards does the TRUBLUE meet?

TRUBLUE has been 3rd party tested to the highest standard available for auto belays in the climbing industry. The TRUBLUE Auto Belay meets the strictest international safety standards for fall arrest devices including:

  • AS/NZS 1891: Industrial fall-arrest systems and devices - Part 3: Fall arrest devices
  • CSA Z259.2.3-99: Descent Control Devices
  • EN 341: 2011 Class 1A: Personal protective equipment against falls from a height – Descender devices
  • ANSI/ASSE Z359.4: Safety Requirements for Assisted-Rescue and Self-Rescue Systems, Subsystems and Components
  • EN 360:2002: Personal protective equipment against falls from a height - Retractable type fall arresters
    • Section 4.5: Maximum force < 6kN for 150kg capacity

Installation

How do I install a TRUBLUE Auto Belay on my climbing wall?

The TRUBLUE unit is simple to install and easy to relocate. There are several options for mounting your TRUBLUE Auto Belay. Please refer to the manual for complete installation instructions.

You can also watch our Installation help video.

Operation

Can I use the TRUBLUE Auto Belay outdoors?

Yes. The TRUBLUE auto belay can be used indoors or outdoors. The TRUBLUE holds up to the elements and can be installed in an outdoor environment.

How should I train users on the TRUBLUE?

The TRUBLUE Auto Belay is very easy for both first time and experienced climbers to operate. Many facilities use a combination of signage, orientation video, and even a hands on orientation with the TRUBLUE Orientation Device to ensure users are familiar with the pre-use inspection and operation of the TRUBLUE and its connector. Refer to the device manual for proper steps users must take before climbing.

Maintenance

How do I inspect my TRUBLUE?

TRUBLUE inspection is simple and well defined in the device manual. You can always find the current TRUBLUE Manuals online. Inspections are split up into daily, weekly, and bi-annual (six-month) inspections. Daily it is necessary to visually inspect the webbing line to ensure it is still fit for use. Refer to the webbing wear charts for more information on webbing replacement criteria. Webbings are easily replaced in the field, always ensure you are using genuine TRUBLUE replacement parts for your specific device.

Weekly TRUBLUES must be inspected for proper function in addition to a thorough webbing inspection. This inspection can generally be carried out with the device in place.

The bi-annual inspection consists of the weekly inspection as well as a full inspection of the nozzle assembly, conducted by removing the nozzle assembly, and inspection of the drum lead and joining shackle.

Always be sure to document inspections and maintenance procedures. TRUBLUE has provided inspection log sheets to assist in this process.

How do I log my inspections?

All devices and webbings should be visually inspected daily for wear, use, and safety as outlined in the manual. Depending on your device daily, weekly, and bi-annual inspection logs may need to be completed. Download inspection log forms and use them to log your required inspections.

How often does my device need to be serviced?

All TRUBLUE devices require an annual service in order to ensure proper operation of the unit and to maintain the warranty on the device. For newly manufactured devices the first service interval is 15 months, which accounts for time between manufacture and install and gives most users a full 12 months of use before the first service is due; however, the first service interval may be slightly longer or shorter based on individual circumstances. All subsequent servicings have a 12 month interval. Additional fees may apply for non-warranty parts, including webbing and side covers. Service should be ordered and paid for prior to sending in your units. Click here for a list of Authorized Service Centers. You can also order your annual service online directly from TRUBLUE (for customers in the USA).

Why does the TRUBLUE auto belay have an annual service requirement?

Annual service for the TRUBLUE is required to comply with Regulation (EU) 2016/425 and 3rd party independent assessment, which states that Category III life safety devices must be inspected annually by the manufacturer to maintain the performance of the device for its lifespan. In addition, Head Rush requires that the webbing is inspected daily, and the unit must be inspected and logged weekly and bi-annually.

How do I send in my device for annual service?

Returning your TRUBLUE device for annual service is simple. USA customers may order service online and return their device in its original box per these instructions. International customers may return the TRUBLUE to any Authorized Service Center (find an Authorized Service Center here). Please contact the Service Center prior to sending in your device for instructions.

What parts of the TRUBLUE are field replaceable?

TRUBLUE Auto Belays have several field replaceable wear parts that are easy to change in the field. Included in these are webbings, nozzle housings, nozzle clips, and side covers. It is important to always order the correct genuine TRUBLUE replacement parts for your unit. You can order and find replacement information on these components on our website under Accessories and Webbing Replacements.

When should I replace the webbing on the TRUBLUE?

TRUBLUE is fitted with a webbing that can be replaced in the field by the owner. Any webbing that appears damaged or shows signs of wear should be replaced immediately. Damage may include (but not be limited to) excess wear (fluffing), sun bleaching, cuts or knicks, loose stitching or burns. Frequency of line replacement will vary depending on usage. Please refer to the manual for complete information. We also have webbing inspection and replacement documents and video that will help you determine when your webbing should be replaced.

What is the warranty on the TRUBLUE?

The TRUBLUE Auto Belay will be sold free from defects in materials and workmanship (excluding field replaceable wear parts) for a period of two 2 years from date of purchase. This warranty only applies to the original purchaser, and is contingent upon the owner/operator using and maintaining the device in accordance with the TRUBLUE instructions, including the requirement to maintain annual service.

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